How start a CNC job shop part 3.

A customer by definition is the person or company that is going to pay you money for your services. Without customers you will not be in business very long. So like what everybody always says, your customer is always right, even if you know their not.

A couple of things not to do with your customers.

Never avoid your customers or their phone calls and emails. If your customer is trying to contact you, you need to respond. They may be trying to track you down on status of one of their parts. It could be a rejected part or maybe they want you to quote another job. The faster you deal with their issues the more they will respect and trust you. They will know their job will get done, this means more work down the road.

If your customer drops by your shop unannounced, this happens a lot with me, you need to give them the attitude that you weren't interrupted. I don't care if your machine just crashed and a delivery truck full of material showed up all at the same time. Your attitude towards them is great to see you. You stop everything and concentrate on their needs. The approach should be nothing short of, this is what I woke up this morning for, what can I do for you? Recently I had a new customer by to check out our shop, just before he arrived I was melting some plastic over an open flame burner, I gave him the grand tour to find my work bench engulfed in flames to the ceiling, I excused my self grabbed a fire extinguisher an put out the fire. We finish the tour, even with a smoke filling my shop. He got a kick out of the whole ordeal and became a great customer.

The checks you will cash are based off of one thing and one thing only......relationships. What makes you different then the next shop owner? The relationships you have with your customers. The respect you show them.